No internet/bluetooth connection after running apt-get upgrade, and performing autoremove
yesterday evening, after finishing my work I decided to run updates on my pc. I run:
sudo apt-get update
sudo apt-get upgrade
and then I was prompted, that some of the files can be autoremoved, so I just copied suggested command and pressed enter. Everything was working fine, so I shutdown my PC.
Today I noticed that I don’t have internet access, and that bluetooth is not working. I tried to visit different websites, ping different addresses, check for updates – everything was saying that there is no internet access. My wireless headphones were also not working, because there was no bluetooth. I also noticed that both internet and bluetooth icons are not available in top right corner anymore.
no internet and bluetooth icon
The PC is connected to the internet using ethernet cable, and I do have internet on Windows (same PC), but not on Ubuntu. I assume that this autoremoving stuff recommended by Ubuntu did remove some important files, but I’m not sure how to investigate that.
I tried reinstalling network-manager using live-usb, but that did not help.
Below I will paste the result of running commands suggested in comments:
lspci -nnk | grep 0280 -A3
05:00.0 Network controller [0280]: Intel Corporation Wireless-AC 9260 [8086:2526] (rev 29)
Subsystem: Intel Corporation Wireless-AC 9260 [8086:0014]
06:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [10ec:8168] (rev 26)
Subsystem: ASUSTeK Computer Inc. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [1043:87c3]
and
sudo dpkg -s linux-modules-extra-$(uname -r) | grep Status
dpkg-query: package 'linux-modules-extra-6.2.0-36-generic' is not installed and no information is available
Use dpkg --info (= dpkg-deb --info) to examine archive files.
As you can see the second command failed, so I checked how far I can go using tab suggestions, and here is the output:
~$ sudo dpkg -s linux-modules-extra-
linux-modules-extra-6.2.0-1001-ibm linux-modules-extra-6.2.0-1007-ibm linux-modules-extra-6.2.0-1011-azure linux-modules-extra-6.2.0-1016-gcp
linux-modules-extra-6.2.0-1003-aws linux-modules-extra-6.2.0-1007-oracle linux-modules-extra-6.2.0-1011-gcp linux-modules-extra-6.2.0-1017-gcp
linux-modules-extra-6.2.0-1003-azure linux-modules-extra-6.2.0-1008-aws linux-modules-extra-6.2.0-1011-oracle linux-modules-extra-6.2.0-1018-gcp
linux-modules-extra-6.2.0-1003-ibm linux-modules-extra-6.2.0-1008-azure linux-modules-extra-6.2.0-1012-aws linux-modules-extra-6.2.0-20-generic
linux-modules-extra-6.2.0-1003-oracle linux-modules-extra-6.2.0-1008-gcp linux-modules-extra-6.2.0-1012-azure linux-modules-extra-6.2.0-23-generic
linux-modules-extra-6.2.0-1004-ibm linux-modules-extra-6.2.0-1008-ibm linux-modules-extra-6.2.0-1012-gcp linux-modules-extra-6.2.0-24-generic
linux-modules-extra-6.2.0-1005-aws linux-modules-extra-6.2.0-1008-oracle linux-modules-extra-6.2.0-1012-oracle linux-modules-extra-6.2.0-25-generic
linux-modules-extra-6.2.0-1005-azure linux-modules-extra-6.2.0-1009-aws linux-modules-extra-6.2.0-1013-aws linux-modules-extra-6.2.0-26-generic
linux-modules-extra-6.2.0-1005-gcp linux-modules-extra-6.2.0-1009-azure linux-modules-extra-6.2.0-1013-gcp linux-modules-extra-6.2.0-27-generic
linux-modules-extra-6.2.0-1005-ibm linux-modules-extra-6.2.0-1009-gcp linux-modules-extra-6.2.0-1013-oracle linux-modules-extra-6.2.0-31-generic
linux-modules-extra-6.2.0-1005-oracle linux-modules-extra-6.2.0-1009-ibm linux-modules-extra-6.2.0-1014-aws linux-modules-extra-6.2.0-32-generic
linux-modules-extra-6.2.0-1006-aws linux-modules-extra-6.2.0-1009-oracle linux-modules-extra-6.2.0-1014-azure linux-modules-extra-6.2.0-33-generic
linux-modules-extra-6.2.0-1006-azure linux-modules-extra-6.2.0-1010-aws linux-modules-extra-6.2.0-1014-gcp linux-modules-extra-6.2.0-34-generic
linux-modules-extra-6.2.0-1006-ibm linux-modules-extra-6.2.0-1010-azure linux-modules-extra-6.2.0-1014-oracle linux-modules-extra-6.2.0-35-generic
linux-modules-extra-6.2.0-1006-oracle linux-modules-extra-6.2.0-1010-gcp linux-modules-extra-6.2.0-1015-aws linux-modules-extra-6.2.0-36-generic
linux-modules-extra-6.2.0-1007-aws linux-modules-extra-6.2.0-1010-ibm linux-modules-extra-6.2.0-1015-azure linux-modules-extra-aws
linux-modules-extra-6.2.0-1007-azure linux-modules-extra-6.2.0-1010-oracle linux-modules-extra-6.2.0-1015-oracle linux-modules-extra-azure
linux-modules-extra-6.2.0-1007-gcp linux-modules-extra-6.2.0-1011-aws linux-modules-extra-6.2.0-1016-azure linux-modules-extra-gcp
What else can I do to find what the issue is exactly?
Here is a screenshot with information about hardware and OS version:
hardware and os version
Please try booting into an earlier kernel at the GRUB menu; perhaps -35 or -34, etc. Does the wireless work in an earlier kernel? If so, do:
sudo apt update && sudo apt install --reinstall linux-modules-extra-6.2.0-36-generic
Reboot and, assuming that the wireless and ethernet are working, reinstall the packages upon which -extra depends:
sudo apt update
sudo apt install --reinstall linux-modules-6.2.0-36-generic wireless-regdb
You should be all set.